Consumer value dimensions of rural tourism in Hungary

  • Noémi Kulcsár School of Tourism, Leisure and Hospitality, BKF University of Applied Sciences, Budapest, Hungary
Keywords: consumer value, value dimensions, motivation, rural tourism, Hungary

Abstract

Considering the geographical and historical characteristics of Hungary, rural tourism could be one of the key tourism products since the country misses extraordinary natural attractions, seaside or high mountains. Hungary has always been an agricultural country and it is rich in cultural landscape with traditional small villages and rural hospitality. As in Hungary theoretical research on consumer value factors in rural tourism is completely missing the primary aim of our investigation was to conduct a niche survey in rural tourism, which can contribute to the bett er understanding of the demand side of the market and crystallise the factors with value to tourists. The aim of the pilot study based on qualitative research is to identify and measure consumer value dimensions. In our qualitative research first we completed indicators identified by secondary sources with further indicators, as the result of a small sample consumer survey, then we have refined the created list of indicators on the basis of expert opinions. As the next step of the research we have conducted a quantitative questionnaire-based survey, by which the aim was to identify, interpret and analyse the motivations of rural tourist and the indicator-based consumer value with its major dimensions. In this paper we discuss only the latter phase of our research in more detail. The basis of success of rural tourism in Hungary can be the
identification of tourists' motivations, attitudes, as well as factors that carry value for them, since it may reveal useful information both scientifically and practically.

References

Antal, K. 1996. A falusi turizmus - mint sajátos turisztikai termék - helye és szerepe a magyar idegenforgalomban (The place and role of rural tourism - as a special tourism product - in Hungarian tourism). In A falusi turizmus, mint a vidéki térségek megújításának egyik esélye. Ed.: Csapó, T., Szombathely, FTOSZ-MTA RKK, 28-33.

Babin, B.J., Darden, W.R. and Griffin, M. 1994. Work and/or Fun: Measuring Hedonic and Utilitarian Shopping. Journal of Consumer Research 20. (4): 644-656. https://doi.org/10.1086/209376

Chikán, A. and Demeter, K. 2004. Értékteremtő folyamatok menedzsmentje (Management of value creation process). Budapest, Aula Kiadó, 600 p.

Csizmadia, L. 2011. A falusi turizmus múltja, jelene és jövője (Past, present and future of rural tourism). Zsámbok, Conference presentation on 13. 08. 2011.

Dettori, D.G., Paba, A. and Pulina, M. 2004. European Rural Tourism: Agrotouristic Firms in Sardinia and Their Life Cycle. Working Paper, CUEC. (04. 02. 2007.)

ETC 2006. Tourism Trends for Europe. European Travel Commission. Brussels, 10 p. (20. 03. 2007.)

EUROGITES 2011. Countryside Tourism in Europe. Presentation. (10. 09. 2011.)

FATOSZ 2014. Professional newsletter, December 2014.

Gelei, A. 2006. Beszállító-típusok és azok alapvető kompetenciái a hazai autóipari ellátási láncban (Supplier-types and their core competencies in the domestic automotive supply chain). Ph.D dissertation. Budapest, Corvinus University of Budapest, 138 p.

Hall, D.R., Roberts, L. and Mitchell, M. 2005. New directions in rural tourism. Ashgate, Aldershot, Hants.

HCSO 2014a. Jelentés a turizmus 2013. évi teljesítményéről (Report on the performance of tourism in 2013). Budapest, Hungarian Central Statistical Office, 23 p. (30. 01. 2015).

HCSO 2014b. Dissemination database. Budapest, Hungarian Central Statistical Office, (23.05.2015).

Hofmeister, T.Á., Simon, J. and Sajtos, L. 2003. A fogyasztói elégedettség (Customer's satisfaction). Budapest, Alinea Kiadó, 37 p.

Hou, L. and Tang, X. 2008. Gap Model for Dual Customer Values. Tsinghua Science and Technology 13. (3): 395-399. https://doi.org/10.1016/S1007-0214(08)70063-4

Kiss, K. 2001. Falusi turizmus - eltérő értelmezések, eltérő piaci lehetőségek? (Rural tourism - different interpretations, different market opportunities?) Turizmus Bulletin 5. (1): 19-32.

Kotler, P. 2003. Marketing Management. 11th Edition, New Jersey, Pearson Prentice Hall.

Kovács, D. 1997. Phases of rural/village tourism development. Actors of the European Countryside. Seminary, 1-5 October, 1997. Erdőtarcsa, 17 p.

Kovács, D. 2002. Falusi turizmus. Az átalakuló mezőgazdaság és a vidék gazdaságának egyik diverzifikációs lehetősége Magyarországon (Rural tourism. A diversification possibility of transforming agriculture and rural economy in Hungary). Ph.D dissertation, Gödöllő, Szent István University, 170 p.

Kozma, M. 2009. Értékteremtés Public-Private Partnership keretében - különös tekintettel a vállalkozó szempontjaira (Value creation in a Public-Private Partnership framework - in particular aspects of the entrepreneur). Ph.D. dissertation. Budapest, Corvinus University of Budapest,183 p.

Kulcsár, N. 2013. Analyzing the Consumer Value Dimensions of Rural Tourism. Ph.D dissertation, Budapest, Corvinus University of Budapest, 155 p.

Lapierre, J. 2000. Customer-Perceived Value in Industrial Contexts. The Journal of Business & Industrial Marketing 15. (2-3): 122-140. https://doi.org/10.1108/08858620010316831

Maestro, R.M., Gallego, P.A. and Requejo, L.S. 2007. The moderating role of familiarity in rural tourism in Spain. Tourism Management 28. (4): 951-964. https://doi.org/10.1016/j.tourman.2006.08.009

MNE 2011. Turizmusfejlesztési stratégia (Strategy for tourism development). Budapest, Ministry for National Economy, 51 p. (02. 09. 2011.)

Parasuraman, A. and Grewal, D. 2000. The Impact of Technology on the Quality- Value-Loyalty Chain: A Research Agenda. Journal of the Academy of Marketing Science 28. (1): 168-174. https://doi.org/10.1177/0092070300281015

Parasuraman, A., Zeithaml, V.A. and Berry, L.L. 1985. SERVQUAL: A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing 49. 41-50. https://doi.org/10.1177/002224298504900403

Perales, R. 2002. Rural tourism in Spain. Annals of Tourism Research 29. (4): 1101-1110. https://doi.org/10.1016/S0160-7383(02)00025-7

Roberts, L. and Hall, D.R. 2003. Rural tourism and recreation: Principles to Practice. Cambridge (USA), CABI Publishing.

Sánchez, J., Callarisa, L., Rodríguez, R.M. and Moliner, M.A. 2006. Perceived value of the purchase of a tourism product. Tourism Management 27. 394-409. https://doi.org/10.1016/j.tourman.2004.11.007

Schmitt, B.H. 2003. Customer Experience Management - A revolutionary approach to connecting with your customers. New Jersey, John Wiley & Sons.

Schultz, D.E. 2003. Evolving Marketing and Marketing Communication into the 21st Century. In Kellogg on Integrated Marketing. Eds.: Iacobucci, D. and Calder, B. New Jersey, John Wiley & Sons.

Szabó, G. 2006. A vidéki jövedelemszerzési lehetőségek bővítése az idegenforgalmi tevékenységek fejlesztése révén (The expansion of rural income earning opportunities through the development of tourism activities). Budapest, National Association of Rural and Agrotourism, 46 p.

Szabó, G. 2011. Products and product specialisations in rural tourism. In Design and development of touristic products. Ed.: Michalkó, G. Pécs, University of Pécs, 19-35.

Szabó, G. 2012. A hazai falusi turizmus helyzete és jövőképe (The situation and vision of domestic rural tourism). In A turizmus területi dimenziói. Ed.: Hanusz, Á. Nyíregyháza, Nyíregyházi Főiskola TIK, Turizmus és Földrajztudományi Intézete, 177-190.

Szabó, K. and Hámori, B. 2006. Információgazdaság. Digitális kapitalizmus vagy új gazdasági rendszer? (Information Economy. Digital capitalism or new economic system?). Budapest. Akadémiai Kiadó, 616 p.

Turner, C. 1993. Rural Tourism in Greece. Recreation, Tourism and Regional Development Workshop, Wageningen.

Vofkori, L. 2004. Falusi turizmus Erdélyben (Rural tourism in Transylvania). Budapest, MTA Társadalomkutató Központ, 139 p.

Walters, D. 2002. Operations strategy. New York, Palgrave - MacMillan.

https://doi.org/10.1007/978-1-4039-1446-0

Williams, P. and Soutar, G.N. 2000. Dimensions of Customer Value and the Tourism Experience: An Exploratory Study. ANZMAC 2000, Visionary Marketing for the 21th century: Facing the Challenge, Queensland, Australia, 1415-1421.

Woodruff, R.B. 1997. Customer Value: The Next Source for Competitive Advantage. Journal of the Academy of Marketing Science 25. (2): 139-153. https://doi.org/10.1007/BF02894350

Yuan, Y-H.E. and Wu, C.K. 2008. Relationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction. Journal of Hospitality and Tourism Research 32. (3): 387-410. https://doi.org/10.1177/1096348008317392

Zeithaml, V.A. 1988. Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing 52. (3): 2-22. https://doi.org/10.1177/002224298805200302

Zobena, A., Sumane, S. and Kalnina, A. 2005. Rural Tourism in Latvia. Rauna Tourism Association. Case Study Analysis. (04. 02. 2007.)

Published
2015-07-03
How to Cite
KulcsárN. (2015). Consumer value dimensions of rural tourism in Hungary. Hungarian Geographical Bulletin, 64(2), 127-141. https://doi.org/10.15201/hungeobull.64.2.4
Section
Articles