The Challenges of Digitalization of Public Services
Examples from Estonia, Hungary and Romania
Abstract
The aim of the study is to review the central role of digitalization in the transformation of public administration. Among the issues raised in a regional context, are the digitization of internal workflows and electronic services for citizens, and the importance of preparing the population in digital competences. It was considered important to address how these factors affect administrative processes and the diffusion of the use of online platforms. We examined how the interconnection of different forms and applications available electronically, as well as the interoperability of registers and databases, can speed up and simplify administrative procedures, making it easier for citizens to access public services.
The central issue of the study is to analyze the differences between digitization processes in local public services and the different approaches used in Estonia, Hungary and Romania in order to develop a more effective digitization strategy and a more inclusive public administration.
References
Alcaide-Muñoz, Laura − Rodríguez Bolívar, Manuel Pedro – Cobo, Manuel Jesus Martin − Herrera-Viedma, Enrique: Analysing the scientific evolution of e-Government using a science mapping approach. Government Information Quarterly, Vol. 34., No. 3. (2017) https://doi.org/10.1016/j.giq.2017.05.002
Coleman, Stephen – Blumler, Jay George: The Internet and Democratic Citizenship: Theory, Practice and Policy. Cambridge, Cambridge University Press, 2009. 50–62. https://doi.org/10.1017/CBO9780511818271
Európai Bizottság: Európa digitális jövőjének alakítása. Sajtóközlemény. https://digital-strategy.ec.europa.eu/hu
Eurostat Individuals’ level of digital skills (from 2021 onwards) https://tinyurl.com/2s39r9z3
Fleck, Jörn – Kannengeiser, Eileen: Digitalization in Central and Eastern Europe: Building regional cooperation. Atlantic Council, 2020. https://tinyurl.com/ceebuildregcoop
Lips, Miriam: Digital Government: Managing Public Sector Transformation. London, Routledge, 2019. https://doi.org/10.4324/9781315622408
OECD Digital Government Index 2023 és DESI 2023. https://www.stat.ee, https://www.ksh.hu,
Profiroiu, Constantin Marius – Negoiță, Ciprian Ionuț – Costea, Aadrian Vladimir: Digitalization of public administration in EU member states in times of crisis: the contributions of the national recovery and resilience plans. International Review of Administrative Sciences, Vol. 90., No. 2. (2024) https://doi.org/10.1177/00208523231177554
Prorok, Thomas – Parzer, Philip: Transforming Public Administration with CAF - 20 years of the Common Assessment Framework. (Öffentliches Management und Finanzwirtschaft Vol. 23.) 2021. http://doi.org/10.37942/9783708313559
Smiliotopoulos, Christos – Bhumichai, Dhanasak – Benton, Ryan – Kambourakis, Georgios – Damopoulos, Dimitrios: The Convergence of Artificial Intelligence and Blockchain: The State of Play and the Road Ahead. Information, Vol. 15., No. 5. (2024) https://doi.org/10.3390/info15050268
Tammpuu, Piia – Masso, Anu: ‘Welcome to the virtual state’: Estonian e-residency and the digitalised state as a commodity. European Journal of Cultural Studies, Vol. 21., No. 5. (2018) https://doi.org/10.1177/1367549417751148 [a továbbiakban: Tammpuu−Masso (2018)].
Ulman, Miloš – Ualiyev, Nurzhan – Toregozhina, Meruyert: Do Digital Public Services Matter? A Comparative Study of the Czech Republic and Kazakhstan. Agris on-line Papers in Economics and Informatics, Vol. VIII., No. 2. (2016) https://doi.org/10.7160/aol.2016.080210
van Dijk, Jan A. G. M.: The Network Society: Social Aspects of New Media. London: SAGE Publications (2012). https://doi.org/10.7146/mediekultur.v29i54.7943
Copyright (c) 2025 Csaba Borboly, István Szőcs, Ernő-István Bajkó
This work is licensed under a Creative Commons Attribution 4.0 International License.
