Ongoing shifts in roles and communication competencies for community pharmacists in Hungary – conceptualization of the literature
Abstract
A shift in traditional pharmacist–patient communication practice is yet to be introduced into Hungarian community pharmacies. It is mostly due to the past decades of change in patient care models, technological development, the
highlighting of customer service in consumer society, and pharmaceutical standardization policy tendencies worldwide, which will bring a wide range of changes that may challenge pharmacist efficiency in Hungary. The present study
aims to assess and identify pharmacist specific novel communication competencies and behaviors, which may be successfully applied to enhance new patient consultation techniques in Hungarian pharmacies. The evaluative study seems to
confirm the upgraded role of pharmacists, the need for their integration into patient therapy and increasing potential of their professional knowledge and communication skills to ensure successful patient medication therapy and improve patient adherence based on the few research data published in English and Hungarian within the last 10 years.
References
Alhusein, N. et al. (2019): “We're really not ready for this”: A qualitative exploration of community pharmacy personnel's perspectives on the pharmaceutical care of older people with sensory impairment. Disability and Health Journal. 12. 242-248
https://www.sciencedirect.com/science/article/pii/S1936657418302012
Beardsley, R. S. — Kimberlin, C. L. — Tindall, W. N. (2008): Communication Skills in Pharmacy Practice. A Practical Guide for Students and Practitioners
Csóka, I. (2018/1): A személyközi és a terápiás kommunikáció alapjai, In: Csóka, I. (ed.) (2018-1,2,4,5): Gyógyszerészi kommunikáció.Medicina Könyvkiadó Zrt.: Bp
Csóka, I. (2018/2): A terápiás szövetség sikerének alapjai: a kapcsolat minősége. In: Csóka, I. (ed.) (2018-3): Gyógyszerészi kommunikáció.Medicina Könyvkiadó Zrt.: Bp
Csóka, I. (2018/3): A személyközi kommunikációs rendszer részei; a győztes-győztes kommunikáció elemei. In: Csóka, I. (ed.) (2018): Gyógyszerészi kommunikáció.Medicina Könyvkiadó Zrt.: Bp
Denvir, P. et al. (2018): " How do I say that?": Using communication principles to enhance medication therapy management instruction. Currents in Pharmacy Teaching and Learning. 10. 185-194
Gebru, A. (2012): Book review for Communication Skills in Pharmacy Practice. A Practical Guide for Students and Practitioners (5th edition) by Beardsley, R. S. Kimberlin, C. L. — Tindall, W. N. Ethiopian Journal of Health Sciences. 22. 67-69
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3437981/
Hankó, Z. (2018): Gyógyszerészek az egészségügy különböző területein. In: Csóka, I. (ed.) (2018): Gyógyszerészi kommunikáció.Medicina Könyvkiadó Zrt.: Bp Hepler, C.D., Strand, L.M.: Am. J. Hosp. Pharm 47. 1990, 533-543.
Horváth-Sziklai, A. (2018): Kommunikáció a beteggel. In: Csóka, I. (ed.) (2018): Gyógyszerészi kommunikáció.Medicina Könyvkiadó Zrt.: Bp
Murad, M. S. — Spiers. J. A. — Guirguis, L. M. (2017): Expressing and negotiating face in community pharmacist-patient interactions. Research in Social and Administrative Pharmacy. 13. 1110-1126
https://www.ncbi.nlm.nih.gov/pubmed/27816565
OECD/DeSeCo (Defining and Selecting Key Competencies) program 1997-2002; Key DeSeCo publication.s. Key competencies for a successful life and a well-functioning society 2003, D.S. Rychen and L.H. Salganik (eds.)
Internetes hivatkozások
¹ https://thedoctorweighsin.com/a-communication-failure-between-pharmacists-and-doctors/
