Root cause analysis requirements when implementing Lean in a health department
Abstract
Introduction: To identify challenges which are pertinent to service delivery using Lean tools through the involvement of rural and remote mental health operational staff. The challenges that come with introducing a new management system in a department within a large organisation need to be addressed systematically to ensure active participation of the staff in addressing the identified aetiologies. This requires early onset engagement and involvement of staff in identifying the problems so that they will take ownership in creating and developing the future action plans and counter-measures. Practical targeted root cause analysis sessions involving mental health staff in 3-hour problem-solving sessions using Lean tools facilitated by a certified Lean specialist were undertaken.
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